Terms of Use

Separador

Aceites Supremo S.L. (VAT NUMBER B-23749435), owner of this website, acts under the commercial name of "aceitesupremo.com", and states the following terms:

The following terms are set under the Spanish Civil and Commerce code, Law 7/1996 of 15th January, of the Retail Trade Law, and Law 7/1998 of 13th April of General Terms and Conditions.

This Terms and conditions with your order confirmation mean the contact between us. The access to our site aceitesupremo.com to all or part of its content or services confers you the condition of User and means the full acceptancy of our Terms without any restriction.

Delivery

Prices shown in our online store are valid for Spain or International countries and includes VAT, that will be excluded in case of registered operators of the European Union or non-European previous communication to the Online Shop of Aceites Supremo.

In case of bank transfer or credit card, the date of delivery will start the first day of the payment reception in our account or after receiving the bank document confirming the payment via email or fax. This document will be requested.

If you make the payment by bank transfer in one of the bank entities detailed in “Methods of Payment” your order will be handled immediately.

If you make the transfer from other bank, please take into account that this will be not effective till 48 labour hours after the payment is done.

Refunds and Returns

Aceites Supremo works for you to be satisfied with your order, therefore if not, you could be refunded. If your order situation is listed below, you should inform to the Online Shop in a 7 days’ time from the delivery of the order. You can contact us:

  • By phone +0034 617 141 448.
  • By Contact us of the web site.
  • By email andresgarcia@aceitesupremo.com

You should inform about the incidence, and if you wish to receive the same product object of the claim, other product more suitable or the money refund. Out of the 7 days' time you could not request the return, but you could use the producer guarantee.

Possible cases for returns and refunds:

Once you have received the order:

  1. The product has imperfections or has suffered damages during its transport.
    You could return the product in its original packaging, accepting the Online Shop all costs arising from the delivery and the return.
    Aceites Supremo will be sending you the product free of charge. In case of breaking during the transport it is indispensable to inform the Online Shop just in the moment of the delivery and document the incidence on the transport receipt.
  2. Returns without incidences:
    Aceites Supremo offers you the possibility to return your order without any compromise, always in the 7 days' time as stablished, and being the product in perfect conditions and with the original packaging.
    In this case, the client should pay the delivery costs from the devolution.
    In case of the products not arriving in perfect conditions, the Online Shop has the right to refund you a lower quantity for your order.

If you not receive your order or you wish to cancel or modify it:

  1. If your order has left our warehouse without any incidence, and you do not want the product, Aceites Supremo will request you a compensation for the delivery costs related to the sending and the return.
  2. If your order has not been processed yet, you only have to inform us about its modification or cancelation but it would not have any additional cost for you.
Separador

Use of the website and its contents

It is prohibited to reproduce, distribute, transmit, adapt or modify the contents of this site (texts, designs, graphics, information, etc...) or other component of this site without the express consent of the Aceites Supremo.

Our users accept that images, designs, contents, logos and brands of this website are propriety of aceitesupremo.com and are protected under applicable Law regarding Intelectual Propety, Patents and Brands. The user engages to visit the site respecting this rights.

Aceitesupremo.com contents information about our brand. Producers of this site make great efforts while overturning data in order to avoid any wrong content and prices showing in this site. Aceitesupremo.com does not guarantee or assume any responsibility arising from contents or prices mistakes shown in the web.

Aceitesupremo.com will not be responsible of any possible damages or any prejudices arising in detrimental of users by the use of browsers, or version of them, for that it has been designed, nor even damages arising from interferences, omissions, interruptions, virus, line breakdowns or disconnection in the performance of the electronic systems, triggered by causes beyond of aceitesupremo.com control; delays or blocks of the system arising from deficiencies or overcharges in its Data Processing center, on Internet or in any other electronic devices; damages caused by a third party regarding illegitimate intromissions. Additionally, Aceitesupremo.com is released of any responsibility before any damage or prejudice the user could suffer as consequence of mistakes, defects or omissions of the information and prices provided by aceitesupremo.com

Links

Aceitesupremo.com will not be responsible of contents, products and services included that could be viewed through links, directly or indirectly, by this website. Links on this Site, unless stated otherwise, have informational purposes and do not supposed advice, invitations or recommendations about them. This links do not represent any type of relation between aceitesupremo.com and any individual or company owner of the sites they access by this links. Aceitesupremo.com saves for itself the right to remove links in its site.

Aceitesupremo.com excludes all responsibility arising from the transmission of information between users. Moreover, any manifestation or opinions discharge or spread by this site will be sole responsibility of those who make them. It is prohibited any transmission of data made to/in this site or other access controlled by aceitesupremo.com who infringe third parties' intellectual property rights or all those illegal, immoral, slanderous, threaten, defamatory, obscene, pornographic or causing damage or offense.

Aceitesupremo.com saves itself the right to block or prohibit the access to any other Internet user entering in this site by any content against legal or immoral rules, having the right to bring all needed legal actions to avoid this kind of behavior.

It is expressly prohibited to set deep-links, or frame with pages of this site without express authorizations, as well as any false, inexact or incorrect manifestations about pages of aceitesupremo.com site, its services or contents.

Except for this signs taking part of the link, the site pages in which they were set will not have any brand, commercial name, establishment name, denominations, logo, slogan or other distinctive sign belonging to aceitesupremo.com, unless previous authorization.

In case you send any material to its inclusion in this site (including, without limitation, personal data, knowledge and experience, comments, ideas, questions, techniques, summaries or similar), you are accepting that:

  • Such materials are not confidential.
  • You give us a global and perpetuate license not subject to the payment of any intellectual right and not exclusively, to use, reveal, copy, modify, adapt, publicly present and translate all or part of such materials to any purpose, without restrictions.
  • We save the right, with absolute discretion, to delete or eliminate, without previous notice, any material you could send to include in this site.

Use of cookies

Aceitesupremo.com could use cookies while an user surf on sites and pages of this web. Cookies are small files our computer send to yours, but it does not provide us any information about your name or any other personal data. Cookies used can not read your data, nor the cookies already installed in your computer.

User has the possibility to configure its browser to be notify in the display the reception of cookies to avoid their installation in your hard disk. Please, follow the instructions and manuals of your browser for further information. To access to the site information, it is not necessary for the user to allow the installation of cookies.

Visit register

Aceitesupremo.com informs the user that acceding to the website server, its IP address is detected and the domain name used by the user. All this information is tracked in a log file of the server allowing a later data processing in order to get statistical measures to know the number of printer pages, number of visits made to different web services, etc.

Separador

Applicable Law and Jurisdiction

The present relationship between the Parties, provided that the legislation applicable to each one of them allows it, will be governed by Spanish legislation in force at all times. Thus, for any litigious issue related to this Web Site or any other that depend on it, and whenever the law allows it, the Spanish legislation in force at the time of the litigation will be applicable, being competent for the resolution of all conflicts arising from or related to the use of this Website the Courts and Tribunals of the city of Jaén (Spain).

To submit claims in the use of our Products and / or Services, you can contact us by mail to the electronic or physical address indicated in the "Contact" section, committing ourselves to seek at all times a friendly solution to the conflict.

In addition, every user residing in the European Union has the possibility of going to the Online Dispute Resolution Platform (ODR), through this link. For any questions about this Platform, the user can go to the European Consumer Center in Spain, located in Madrid, Calle Príncipe de Vergara 54, 28006, telephone 918224555.

Protection of personal data

The information received by Aceites Supremo S.L. through its website, will be treated with strict confidentiality. Aceites Supremo will analyze at any time current dispositions about data protection, specifically, the Organic Law 15/1999 of 13th December on Protection of Personal Data, and will adopt any needed measure to avoid its alteration, lost, treatment and not allowed access regarding this data, and for its employees to follow such prescriptions, as well as the duty of secrecy on data and any other obligation of confidentiality in force. Moreover, Aceites Supremo S.L. is engaged to not use website user personal data to different purpose to the services rendered.

According to the legislation in force, Aceites Supremo track personal data of its clients and record them in a file of its property exclusively to manage orders requested to the Online Shop and to answer user enquiries. The entity responsible for this files is Aceites Supremo S.L..

The user should provide data and personal circumstances needed to register as client of the Online Shop and to formalize the purchase agreements (name and surname or business name, DNI/NIF, address, email, phone/fax number). The register of this data is compulsory. Any missing or incorrect data will make impossible for aceitesupremo.com to correctly manage executed orders.

Aceitesupremo.com could use third advertising companies to insert ads in its website. Such companies could use cookies or other tools to measure the efficiency of its advertising.

The user allows aceitesupremo.com the treatment of personal data voluntarily provided by forms or email to send (previous subscription) newsletters, advertising via email regarding offers, promotions and recommendations, as well as conducting surveys, statistics and analysis of market tendencies and contest, and in case of being the winner, to publish in this website and to transfer them in order to pay on account with Personal Tax Income chargers, in its case; however, the client could deny at any moment the reception of information sending an email to andresgarcia@aceitesupremo.com in this way.

In this sense, the client expressly accepts to aceitesupremo.com to transfer such data to companies o bank entities to the management of the transport and the payment of the order. Aceitesupremo.com could carry out other data transmission provided by Law.

Data collected by Aceitesupremo.com could be treated and recorded in Spain or any other country where they have facilities. In this way, Aceitesupremo.com could make data international transferences to non-EU members countries and the client expressly consent and is agreed with provided by Law.

Rights of Access, Rectification, Cancellation and Opposition

Aceitesupremo.com, entity receiving data tracked in this website, is engaged to respect and facilitate to the person concerned about the exercise of the rights recognized by Law, and in particular, the rights to access to data, rectification, cancellation and opposition. This rights may be exercise by the user, or by its representative, by means of written and signed application, addressed to Aceites Supremo S.L.: Polígono Industrial "Los Olivares". C/ Villatorres, 37. Commercial Jaen Offices - 23009 Jaén (Spain)

Data Protection compliance and safekeeping

Aceites Supremo S.L. states and guarantees to keep proper security level to personal data protection according to applicable law in force, and it has set all technical means to avoid the lost, misuse, alteration, not authorized access and theft of user's data. All of this, without prejudice the fact, that the user expressly accepts that security measures on Internet are not impregnable.